Description of responsibilities: The Billing and Customer Service Manager oversees all billing and customer service operations, ensuring accuracy, compliance, and continuous process improvement. Core duties include conducting billing analysis, managing data import/export activities, and resolving billing discrepancies. The role directs the call center responsible for billing inquiries, service requests, escalated concerns, and implements operational enhancements to improve service delivery. ...
Description of responsibilities: The Meter Supervisor is responsible for developing and leading a team to maintain the metering infrastructure, collecting readings for the billing cycles, overseeing Fireline compliance, and managing cross connection control program. This role involves planning and coordinating readings, ensuring proper maintenance, responding to unread, estimated, high-use, backwards meters and other reports. Supervise, train, and evaluate Customer Care Technicians while setting ...
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